SATisfaction! Warranty Policy

Our Standard Warranty Policy, "SATisfaction!", is outlined below and comes with all official quotations.

If we agree to any terms that differ from the standard, these will be reflected in the quote as Additional Warranty Terms.

Standard Warranty Policy ("SATisfaction!")

We warrant that the hardware we sell is free from defects in material and workmanship during the lifetime of said hardware, provided the hardware is properly used and maintained.

Unless otherwise stated in our quote:

- You are entitled to 3 (three) months' warranty if you are a reseller, such as: value-added reseller, system integrator, managed services provider, maintenance services provider.

- If you're an end user (i.e. buying strictly for internal use), you are entitled to 12 (twelve) months' warranty.

1. Our warranty:

a. Does not cover software (including software licenses)

b. Does not cover batteries

c. Does not cover hardware sold with manufacturer warranty / support at point of purchase (please contact manufacturer for claim)

d. Does not cover Third Party Maintenance (TPM) (please contact TPM provider for assistance)

e. Does not apply to hardware failure arising from usage that is not in line with manufacturer guidelines

f. Does not apply to hardware failure caused by misuse, abuse, accident, neglect or mishandling, lack of proper maintenance, environmental factors, improper installation or configuration, normal wear and tear, flood, fire or other natural disasters, physical damage, electrical issues such as lightning, power surges or incorrect electrical voltages, or improper modifications

g. Does not apply to hardware sold “as-is” if any cosmetic / functional flaws have been communicated to the customer prior to sale

h. Begins on the day on which hardware is shipped out from our facility

i. Is reserved for the original purchaser of the hardware (i.e. you) and is non-transferable

2. You are entitled to a one-to-one replacement for faulty hardware during warranty term, where we bear the hardware cost.

3. Warranty for replacements ends on the same day as the replaced hardware's original warranty end date.

4. Replacement(s) are shipped on the same INCOTERMS and to the address as the original order. We will bear the shipping cost if the original order was bought on: Domestic / DAP / DDP. All other taxes and / or customs duties payable to any authorities are borne by you.

5. Before replacement is granted, please allow our team to attempt remote troubleshooting and fixing of issue(s). During this time, we may request for logs and / or photos to support your case.

6. All support and (if applicable) replacements are provided on a best effort basis with no committed SLAs.

7. If we need the hardware back, we will share packing instructions for proper shipping. Missing and / or damaged hardware will be billed to you at the original purchase price.

8. If a like-for-like replacement is not available, you are entitled to one of the following:

a. A similar or better model, solely determined by us, or;

b. A credit note for:

100% of the hardware's original purchase price during the first 3 months of warranty*

75% of the hardware's original purchase price during the 4th to 6th month of warranty*

50% of the hardware's original purchase price during the 7th to 9th month of warranty*

25% of the hardware's original purchase price during the 9th to 12th month of warranty

*If the warranty term is shorter than 12 months, your entitlement follows the percentage and timeframe above accordingly.

9. In no event are we liable for any special, incidental, contingent, punitive, or consequential damages of any kind, including but not limited to: damage or loss of other property or goods, loss of profits or revenue, loss of use, loss of data, or business interruption

10. In no event shall our liability under this warranty exceed the original purchase price of the defective hardware.

11. This Standard Warranty Policy and disclaimers make up our sole and exclusive liability hereunder and is your sole remedy for defective hardware.

12. All support requests should be sent to: support@skyasiatech.com.